Last updated: 29 August 2025 (Perth, WA)
We respect your privacy and are committed to safeguarding personal information. This policy explains how Inspiro Arc (“we”, “us”, “our”) collects, uses, discloses, and protects information in connection with our websites, apps, products, services, and AI-enabled solutions (together, the “Services”).
Plain‑English summary: We only collect what we need, use it to deliver and improve our Services, secure it with reasonable safeguards, and give you choices and rights. We don’t sell personal information.
1) Who we are
Inspiro Arc Pty Ltd
31 Ellenbrae Pl, Marangaroo, Perth, WA, Australia
Email: info@inspiroarc.com
2) Scope
This policy applies when you:
- visit our websites,
- use our apps or dashboards,
- interact with our AI agents, chatbots, voice interfaces, or integrations,
- contact us (email, forms, social media), or
- are an end user whose information we process on behalf of a customer.
This policy covers Inspiro Arc Services only. TenantIQ.ai is a separate product with its own privacy policy.
3) Information we collect
We collect the following categories of information (depending on how you interact with us):
A. Information you provide
Names, contact details, company/role, authentication details, support queries, feedback, content you upload (files, images, video, audio), and any information sent through forms, chat, or email.
B. Information collected automatically
Device and usage data (IP address, device identifiers, browser type, OS), app logs, telemetry, session metadata, cookie and pixel data, and how you interact with our Services.
C. Information from third parties
We may receive information from analytics, advertising, identity verification or payment providers; our business partners; and publicly available sources (e.g., your corporate website or LinkedIn) to help us validate accounts, prevent fraud, or understand product usage trends.
D. Customer content (on behalf of clients)
For certain solutions (e.g., AI agents, integrations, and automation), we process information our clients provide about their end users—such as names, contact details, project or request details, recordings, transcripts, or files—strictly under our client’s instructions.
4) How we use information
- Provide and maintain Services: account setup, authentication, provisioning, customer support, and service communications.
- Operate AI features: to generate responses, structure data, automate workflows, detect abuse/spam, and improve model relevance. See AI‑specific disclosures below.
- Improve and secure: analytics, debugging, service quality, performance and capacity planning, quality assurance, and security monitoring.
- Communicate: send transactional notices (e.g., system updates), respond to inquiries, and—with your consent or as permitted—send marketing or educational content (you can opt out any time).
- Legal and compliance: enforce terms, prevent fraud, comply with law, and protect rights, safety, and property.
Legal bases (EEA/UK users): performance of a contract; legitimate interests (e.g., to secure and improve Services); consent (where required); compliance with legal obligations.
5) Sharing and disclosure
We may share information with:
- Service providers/processors who help us run the Services (hosting, cloud, analytics, customer support, communications, AI infrastructure, telephony/voice). These parties are bound by confidentiality and data‑protection commitments.
- Business partners when you integrate or connect third‑party services at your direction.
- Professional advisors (lawyers, accountants, auditors) under confidentiality.
- Authorities or others where required by law or to protect rights, safety, and security.
- Corporate transactions: in the event of a merger, acquisition, financing, or sale of assets, information may be transferred subject to appropriate protections.
We do not sell personal information.
6) International transfers
We operate and use providers in multiple regions. Where laws require it, we use appropriate safeguards for cross‑border transfers (e.g., Standard Contractual Clauses for EEA/UK data) and ensure providers offer adequate protections.
7) Data retention
We keep personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context. We may anonymise data for analytics or product improvement.
8) Security
We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including:
- encryption in transit and at rest (where supported),
- access controls and least‑privilege principles,
- audit logging and monitoring,
- secure development practices and reviews,
- vulnerability management and incident response procedures,
- employee confidentiality and security training.
No system is 100% secure; we cannot guarantee absolute security.
9) Cookies and tracking
We use cookies and similar technologies (pixels, SDKs) to run the site, keep you logged in, remember preferences, measure performance, and (where permitted) tailor content/ads. You can manage cookies in your browser or via our cookie banner (where available). Some features may not function properly without essential cookies. We honour applicable choices under local laws.
10) AI‑specific disclosures
- Inputs & outputs: When you use our AI features (text, images, audio/voice, video, documents), your inputs and outputs may be processed by our systems and trusted AI providers to generate responses and prevent abuse.
- Training: We do not use your confidential customer content to train public models. We may use de‑identified or aggregated data to improve our own models and Services, or fine‑tune private models, only as permitted by law and our agreements. You may request an opt‑out for training on your data where applicable.
- Automated decision‑making: Our AI features support human users and generally do not make legal or similarly significant decisions without human oversight. If automated decision‑making is used in a way that produces legal or significant effects, we will provide notices and choices required by law.
- Voice/telephony: If you call or interact with a voice agent, calls may be recorded and transcribed for service quality, security, and training of private models (where permitted). We will provide call/recording notices as required by local law.
11) Your privacy rights
Your rights depend on your location and applicable law. Subject to exceptions, you may have the right to:
- access, correct, or delete your personal information;
- object to or restrict certain processing;
- withdraw consent (where processing is based on consent);
- portability (receive a copy in a structured, machine‑readable format);
- opt out of marketing communications at any time.
Australia (Privacy Act 1988 / APPs): You may request access/correction and lodge complaints with the Office of the Australian Information Commissioner (OAIC).
EEA/UK (GDPR/UK GDPR): You may also complain to your local data protection authority.
California (CCPA/CPRA): You may have rights to know, delete, correct, and limit use/disclosure of sensitive personal information, and to opt out of “sharing” for cross‑context behavioural advertising.
To exercise rights, contact us at info@inspiroarc.com. We may need to verify your identity and, if we act as a processor for a customer, redirect your request to that customer.
12) Third‑party links and services
Our Services may link to or integrate with third‑party websites, apps, or services. Their privacy practices are governed by their own policies. We encourage you to review them.
13) Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the latest changes. Material changes will be communicated as required by law (e.g., via the website or email). Continued use of the Services after the effective date constitutes acceptance of the updated policy.
14) How to contact us
Questions or requests about this policy or your information:
Email: info@inspiroarc.com